Obtaining a certificate for RSA (Responsible Service of Alcohol), RCG (Responsible Conduct of Gambling), or Food Safety is an essential step for individuals seeking to work in industries where responsible practices are crucial. These nationally recognized certifications demonstrate your commitment to upholding safety standards, legal requirements, and best practices within your workplace. Whether you’re looking to serve alcohol, manage gaming activities, or ensure food safety, these certificates equip you with the knowledge and skills needed to provide a safe and compliant environment for customers and colleagues. Enhance your career opportunities and ensure you’re ready for the demands of your industry by completing one of these vital certifications today.
Why do you need Responsible Service of Alcohol (RSA)?
Responsible Service of Alcohol (RSA) training is the foundation that qualifies you to sell, serve or supply liquor.
To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider. If you are new to the liquor industry or your RSA competency training took place more than five years ago, you need to complete a full training course.
Who should complete RSA training
RSA training applies to:
- club secretaries and club directors (if they serve alcohol)
- licensees and managers
- service staff
- RSA marshals
- crowd controllers
- security staff
- promotional staff
- volunteers.
Why do you need Responsible Conduct of Gambling (RCG)?
The Responsible Conduct of Gambling (RCG) training is the foundation that qualifies you to carry out work in relation to gaming machines. The RCG course is designed to clarify the roles, responsibilities and expectations of working with gaming machines, as well as the laws relating to responsible gambling practices.
The course provides a clear idea of what is expected of you in the workplace, as well as a greater understanding of how you as a staff member can promote responsible gambling behaviours and minimise gambling harm in gaming venues.
Who should complete RCG training
RCG training is mandatory if your work duties involved gaming machines. RCG training applies to:
- licensees with a full hotel licence
- secretaries of a registered club
- staff with gaming machine duties
- staff who pay out winnings
- staff who patrol or serve in a gaming machine area
- Responsible Gambling Officers (RGOs)
- Any person planning to enrol in Advanced Responsible Conduct of Gambling (ARCG) training
Advanced Responsible Conduct of Gambling (ARCG) course provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm.
The NSW government has mandated Advanced Responsible Conduct of Gambling (ARCG) training for Responsible Gambling Officers (RGO) and other senior roles within hotels and clubs that operate gaming machines.
The ARCG training requirements reflect the increased risk of gambling harm that gaming machines represent and support a culture of proactive harm minimisation in venues.
Note: Your ARCG endorsement is automatically renewed on successful completion of the RCG refresher course prior to the expiry of your competency card.
Who should complete ARCG training
To create a proactive environment focussed on harm minimisation and provide support for RGOs, it is mandatory that other individuals related to venue operations will also be required to complete ARCG training, including:
- Club secretaries
- Club directors, unless they have completed ClubsNSW Responsible Gambling Board Oversight training
- Directors of a company that owns one or more hotels, where those directors have an operational role in the hotel business
- Hotel licensees
- Hotel ‘approved managers’ (as defined in section 91(1A) of the Liquor Act 2007)
- Staff who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties), e.g., gaming floor managers.
Why do you need Food Safety Supervisors (FSS)?
Food Safety Supervisors (FSS) oversee day-to-day food handling operations and ensure risks are managed.
The NSW FSS program helps businesses meet their obligations under the Food Standards Code, NSW Food Act and Food Regulation.
The role of an FSS is to minimise the risk of customers becoming ill from food poisoning because of incorrect handling and preparation of food.
Statistics show that incorrect food handling practices in retail and hospitality food businesses account for up to 50 per cent of foodborne illness outbreaks in NSW, costing the community hundreds of millions of dollars each year in healthcare and lost revenue.
Appointing an FSS gives food businesses a better level of onsite protection for food safety and gives consumers peace-of-mind when dining out, taking away or buying food in NSW.
Who should complete FSS training
The FSS is nominated by the owner of a food business and may be the business owner, manager, or employee (for example, the chef) provided they:
- are not an FSS for any other food premises or mobile catering business, and
- can train and supervise other people in the business to ensure safe food handling occurs (as per the Food Act 2003 –Section 106B(1c)).
- are reasonably available and be easily contacted (such as by phone).
For a small business, it may be most appropriate for the business owner to be the FSS.
Larger businesses that operate longer hours may choose to nominate several people to be trained and appointed as an FSS to help cover shift work and annual leave.